From nj.com today -
THE LAND OF THE LOST (AND FOUND)
Sunday, October 22, 2006
BY TOM FEENEY
Star-Ledger Staff
Sometimes the things left behind on NJ Transit trains and buses raise new questions. Sometimes they answer old ones.
Sometimes an item of stagger ing monetary value is left behind. Sometimes an item is left whose real value is apparent to no one but the owner. And sometimes things are left in great unclaimed batches that seem to have no value at all.
More than 850,000 passenger trips are made aboard NJ Transit’s trains, buses and light rail cars every weekday. The people who make those trips are a forgetful bunch. In the first nine months of this year alone, they left in their wake more than 15,000 items that eventually made it into the transit agency’s lost-and-found system.
NJ Transit has taken steps since summer to make it easier for people to be reunited with their treasures. The system used to be scattershot. A person would have to know which of 21 phone numbers to call to ask about a lost item. Every garage and train station had its own set of procedures.
“There was no one central loca tion where people could go to find out what had been found and where they had to go pick it up,” said L. Richard Mariani, NJ Transit’s chief of customer resources.
That changed in July when NJ Transit officials adopted a home- made computer program for tracking lost and found items.
Whenever something turns up now on a train, bus or light rail car, it is entered into a database.
When a commuter reports something missing — either by calling a central NJ Transit phone number or filling out an online form — that information is entered into the database, too.
Every night, a computer in the Transit Information Center in Maplewood compares the list of found items to the list of lost items. Every morning, Mariani said, employees in the TIC look for matches and begin calling commuters whose lost belongings have been found.
Over the years, those treasures have included jewelry and, more re cently, a growing array of expensive electronic devices — laptops, PDAs, Blackberrys, iPods. A guy once left $5,000 in a bag on a bus, Mariani said. A woman once left a briefcase full of legal papers behind on a train during a sensitive time in a corporate merger.
“Someone left a Stradivarius once,” said Mariani, who oversees the lost-and-found operation and is able to offer an inventory of the interesting things that have been turned in over the years. He tells stories about these things discreetly, offering details but withholding names so as to spare his riders embarrassment.
The Stradivarius was left by a professional musician who rode into Manhattan on a Midtown Di rect train, he said. When he disem barked at New York Penn Station, he left behind a centuries-old violin that, in addition to being his livelihood, had a monetary value of tens of thousands of dollars, if not more.
“He was very appreciative when we were able to return it to him,” Mariani said.
Valuable items don’t stay long in lost-and-found. People tend to be serious about finding them, Mariani said.
People also tend to be serious about finding things to which they have emotional attachments.
A Montclair woman once left a pair of red mittens on board a Midtown Direct train. They were old and well-worn, but the NJ Transit customer service agents at Penn Station in New York could tell they meant a lot to her, Mariani said. She told them she had bought them on a trip more than a decade earlier. They were returned to her in less than an hour.
A man who left a coat on a Raritan Valley Line train became a regular visitor this year to the customer service office Newark Penn Station.
“He was coming in here every day asking if we had found it yet,” said Janelle Williams, a customer service supervisor whose office is beside the lost-and-found closet. The man told her the coat meant a lot to him because it had belonged to his late father.
Most of the things the conduc tors, brakemen and bus drivers scoop up at the end of their runs do languish in lost-and-found. Of the 15,000 items collected between January and September, only about 3,500 have been reclaimed.
The rest got stuck in closets, lockers and storage bins at train stations and bus garages all around New Jersey and across the Hudson River in Manhattan.
The kind of items that most often stay lost include eyeglasses, keys, umbrellas, books and clothing. The lost-and-found closet at Newark Penn Station is stuffed with those things.
NJ Transit is required by law to keep found items for at least 120 days. After that, the person who turned them in, whether an NJ Transit employee or not, has a right to claim them for herself, though that rarely happens, Mariani said.
The transit agency has agreements with charities for donating unclaimed cell phones and eyeglasses. It would like to find someone willing to regularly take all of the clothing it collects, Mariani said. In the absence of such a charity, most of the clothing is eventu ally thrown away, as are the um brellas, the keys and most of the other items.
The most interesting things the agency has handled over the years have neither great monetary nor emotional value. They are things with the power to stir the imagination, to raise new questions and answer age-old ones.
Does public transportation play a role in animal husbandry? That’s a new question posed by a lost- and-found item. Apparently the answer is yes.
Some years ago, a package of frozen bull semen was lost on an NJ Transit bus. Actually the semen never even made it onto the bus, said Dennis Martin, who today is the senior director of customer service and transit information for NJ Transit but who was in the mid- 1980s the bus garage supervisor whose job it was to search for the lost semen.
“Someone paid to have that package shipped on a route bus,” Martin said.
The specimen was supposed to go from a Trailways bus in Philadelphia to NJ Transit to a farmer somewhere in New Jersey, but after some frantic searching, Martin learned that the package had never been moved from one bus to the other.
Why don’t the people of South Jersey take better care of their bicycles? That’s another new question raised by the items in lost-and- found.
The buses have racks on the front, and 62 times this summer alone, riders have walked away without claiming their bikes. Nearly all of the bikes were found on buses in South Jersey.
The bikes are reported to police, Mariani said, so they can be compared against theft reports. The ones that aren’t claimed are donated to a charity that fixes them up and ships them to developing countries where they might serve as someone’s chief mode of transportation.
Does anybody really read Playboy magazine just for the articles? That’s an old question, and the publishers have always claimed that there is more to the magazine than cheesecake.
Among the items in the lost- and-found at the Hoboken Terminal is one that supports their claim: a copy of the current issue of the magazine in Braille.
Tom Feeney covers transportation. He may be reached at tfee ney@starledger.com or (973) 392-1790. To report a lost item to NJ Transit, call (800) 772-2222 or fill out a form online at njtransit.com.